Effective Date: January 2026
Business Name: Final Touch Carpet and Upholstery Care Inc.
Location: Alberta, Canada

1. Introduction

Final Touch Carpet and Upholstery Care Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and applicable Canadian privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when providing carpet, upholstery, area rug and furnace cleaning services.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Home or business address

  • Email address

  • Phone number

  • Billing and payment information

  • Service details (property type, cleaning requirements, notes)

  • Photos of areas to be cleaned (if provided)

  • Communications and correspondence with us

  • Website usage data (if applicable)

We collect only the information necessary to provide our services.

3. How We Collect Information

We collect personal information:

  • When you request a quote

  • When you book a service

  • Through our website contact forms

  • By phone, email, or text communication

  • In person during service visits

  • Through cookies and analytics tools (if applicable)

4. How We Use Your Information

We use your personal information to:

  • Provide carpet, upholstery, area rug and furnace cleaning services

  • Process payments and issue invoices

  • Schedule and confirm appointments

  • Respond to inquiries and customer support requests

  • Improve our services

  • Send service reminders or promotions (only with consent)

  • Comply with legal obligations

5. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 10).

6. Disclosure of Information

We do not sell or rent personal information.

We may disclose personal information to:

  • Payment processors

  • Accounting or bookkeeping providers

  • IT service providers

  • Marketing service providers (with consent)

  • Government authorities when required by law

All third-party providers are required to safeguard your information.

7. Data Storage and Security

We store personal information securely using:

  • Password-protected systems

  • Secure cloud-based software

  • Limited employee access

  • Physical safeguards where applicable

We retain personal information only as long as necessary for business or legal purposes.

8. Website Cookies

Our website uses cookies or analytics tools; they may collect information such as:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

You can disable cookies through your browser settings.

9. Access and Correction

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

Requests must be made in writing. We will respond within a reasonable time as required by Alberta law.

10. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Privacy Officer
Final Touch Carpet and Upholstery Care Inc.
11821 – 145 Street NW
Edmonton, Alberta, Canada T5L 2H4
Email: reception@finaltouchinc.ca
Phone: 780-413-3232

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.